Salesforce Technical Support Engineer & Onboarding Specialist

Ready to create happier customers and partners through smarter, faster payments?

Join Findock as a Salesforce technical support engineer & onboarding specialist

At FinDock, we believe payments should do more than process transactions—they should create connections, deepen relationships, and deliver happiness. As the #1 Customer Payment Management solution built natively on Salesforce, we empower organizations to deliver seamless, personalized payment experiences.

Trusted by hundreds of organizations worldwide and rated 4.97 stars on the Salesforce AppExchange, we’re shaping the future of payments. That’s why we proudly say: FinDock. For Customer Payment Happiness.

What’s your role?

As a Salesforce Technical Support Engineer & Onboarding Specialist, you’ll be a trusted advisor, guiding customers and partners through FinDock implementations and ensuring success long after go-live. Your expertise will help maximize the potential of Salesforce and FinDock to solve complex use cases and overcome challenges.

This role is about being the hands-on, go-to  FinDock expert. You combine your Salesforce, FinDock, and payment knowledge to share best practices, advise customers and partners, and empower them to succeed at every stage of their journey.

Your day-to-day:

• Solve technical and functional challenges for customers and partners

• Lead onboarding calls, provide hands-on support during implementation, and ensure successful go-lives

• Handhold partners in configuring FinDock to meet unique customer needs and ensuring customer success

• Create content (FAQs, guides, blogs) to empower self-service 

• Keeping up with Salesforce, FinDock, and payments trends.

• Share insights  with the product team to drive improvement

What makes you the perfect fit?

• Experience: 2+ years with Salesforce (consultant, admin, or developer role), and previous SaaS experience in customer success, support, or consulting.

• Skills: analytical, customer-focused, and solution-driven. You love diving into details to solve complex challenges.

• Knowledge: a bachelor's degree in a relevant field and a passion for Salesforce and payments. Bonus points for multilingual skills (English a must; Spanish, French, or German a plus).

• Mindset: you thrive in a fast paced environment,  are forever curious,  and a quick learner. You take  initiative to deliver results.

Why join FinDock?

• Make an Impact: Help customers succeed and shape the payment experience.

• Grow with us: Gain expertise in diverse industries, payments and Salesforce and advancing your career.

• Enjoy our Perks: Stock Appreciation Rights, pension, hybrid working (3 days in Woerden), travel and phone allowances, paid volunteer days, and a learning budget.

• Thrive in our Culture: Join a team built on collaboration, continuous improvement and celebrating success.  We’re proud to be a Great Place to Work®—top-rated for the 3rd year running!

At FinDock, happiness isn’t just for our customers—it’s for our team, too. 

Ready to join the team and deliver customer payment happiness? Contact Nathan de Vries at 06-18579657. We’re excited to hear from you! (Note: FinDock has partnered with Next Force for recruitment for this position.)