Salesforce Technical Support Consultant

Job description

Are you passionate about helping people with technically challenging issues? Do you find it important to be part of a close-knit team? Then let’s get in touch!

What you’ll do

Within our Customer Support and Success Department, we are looking for highly motivated technical support engineers to join our fast-growing company. You must possess strong analytical and communication skills, be eager to dive into technical issues and be committed to the success of our customers and consulting partners.

This is an advanced support role. Salesforce implementation partners lead the implementation and will do the configuration and installation for our customers. You jump in when those experienced consultants face technical challenges or have questions about certain use cases. To solve technical challenges, you need to dive into the customer's Salesforce configuration and customisation. You advise the partner or customer how to solve the issue or help to meet the requirements of a complex use case. For this role it helps to have a basic understanding of coding. Part of your work will be to implement customers' requirements using FinDock and Salesforce functionality.

You continuously transform your day-to-day experiences into opportunities to improve our support and success capabilities, as well as provide insightful input for our product development. The successful candidate will be ambitious and may choose to accept an opportunity to grow into deeper, more strategic consulting engagements with our flagship customers across Europe.

Responsibilities

  • Work directly with customers and partners to identify and solve technical implementation challenges within SLA

  • Advice customers and their Salesforce implementation partners on how to meet requirements for complex use cases

  • Helping set-up FinDock with partner and customer

  • Train customers and partners on how to use FinDock

  • Process analysis and improvement to reduce friction and improve time to resolution

  • Cross-functional prioritisation with our internal teams, prioritising based on highest value add for customers

  • Make sure your day-to-day experiences lead to a better product

Job requirements

What we look for

  • Bachelor’s degree in a technical discipline or experience in a customer-facing role

  • You have proven analytical and problem-solving skills

  • English language skills are important, Dutch is a plus

  • Having experience with Salesforce.com as an admin or developer is a plus

  • Experience with Salesforce Non Profit Success Pack is a plus

A strong candidate is/has

  • Feeling comfortable in a dynamic innovative environment

  • Great troubleshooting skills and a focussed mind when it comes to solving problems

  • Eager to become an expert on FinDock, Salesforce (NPSP) and Payments.

  • A Sense of ownership and responsibility for customer success.

  • A Can-do, positive, get-things-done mentality.

  • Friendly in tone, tenacious in attitude.

  • Eager to learn and always looking for opportunities to improve.

  • Strong interpersonal skills

What we offer

  • A compatible compensation package (€50.000 - €75.000 annually):
    • Flexible hours, hybrid (or remote) working policy

    • Laptop

    • Phone allowance

    • 5k education allowance

    • A ‘savings for later’ allowance of which you decide how to invest it

    • Time of for volunteering

    • Coaching and development plan

  • A great opportunity to work with local and international nonprofits like Save the Children, Unicef, WWF, Matchis.

  • An open, compassionate culture where you have the opportunity to be the best version of yourself

  • A supportive environment for personal and professional growth

  • Be Part of a highly skilled, ambitious and focused team

  • Grow your career at the exciting cross section of FinTech and Salesforce

About FinDock

“And while the company vision is to Complete the Salesforce Customer 360 with Payments, my personal vision is to see each and every team member thrive and to become the best version of themselves; when each individual thrives, teams thrive and so the business thrives too. We're looking forward to meeting more people to join us on this adventure.” Bas Visser (Founder and CEO)


FinDock is a technology company based in the Netherlands, that empowers users to manage end-to-end payments on Salesforce with its native Salesforce application.

While we reach Salesforce customers in nearly every industry, our core focus is the nonprofit sector. FinDock extends Salesforce and the Salesforce Nonprofit Success Pack so that nonprofits can adapt to donor payment preferences and offer multiple ways for donors to give, all managed within CRM. With FinDock, nonprofits can unify donor and payment data, deliver insights to fundraising teams, and launch intelligent donor experiences right from the heart of Salesforce.

Our core values are Trust, Customer Success, Doing Good, and Thrive. FinDock is innovation focused: learning is constant and growth on personal as well as professional level is highly valued.

Feedback of our colleagues

  • FinDock has interesting and satisfied customers and our product fits the market really well. I joined FinDock because I enjoy the challenge of working with large corporations, customers and partners and working with small and large NGO’s. (Daan, Sales Account Executive)

  • We work with highly skilled professionals in a fast paced environment while making an impact (Jorrit, Distinguished Engineer)

  • Thrive is an important value of FinDock and actually complied with (Marc, Senior Customer Success Consultant)

Apply!

We invite you to apply for this role by filling out the application form via the apply button below. The application process consists of the following steps:

Resume and motivation letter review -> phone interview with HR -> interview with hiring manager (and assessment depending on role) -> Talent assessment & interview with coach -> reference check -> panel interview -> coffee/tea with CEO -> offer!

We aim to go through this process within 3 weeks

FinDock welcomes all!

Please note that only candidates who are already eligible to work in the Netherlands can be considered for this role. Applications through employment agencies are not accepted