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Salesforce ISV Implementation Success Consultant, EU

Woerden, Utrecht, NetherlandsCSG

Job description

Are you passionate about cultivating partnerships with customers and FinDock implementation partners to achieve shared success by guiding, supporting and advising them in using FinDock? Join us as a skilled Salesforce Implementation Success Consultant for the EMEA region, and be a driving force in making a significant impact through your expert advice and support.

The Role

As an Implementation Success Consultant EMEA, you will play a pivotal role as a hands-on FinDock and Salesforce expert during the critical phases of the customer journey. Serving as a trusted advisor, you will surpass expectations by delving into the customer's Salesforce configuration and customization, providing solutions and guidance for FinDock challenges. In essence, your role as an Implementation Success Consultant revolves around guiding customers through onboarding, delivering ongoing support, and offering strategic consultancy to maximize the value derived from our product.


  • Support customers and partners in identifying and resolving technical implementation challenges, acting as a 2nd/3rd line of support.

  • Proactively engage with customers and partners in your region to ensure their success with FinDock, continually extracting maximum value from our product.

  • Empower partners and customers in your region to successfully implement FinDock by leveraging your personal expertise in Salesforce and Payment solutions, along with tools and materials.

  • Efficiently implement and configure FinDock features for customers, ensuring timely delivery and achieving high levels of customer satisfaction.

  • Contribute to the creation and enhancement of support, consultancy, and success processes and tools to meet the evolving needs of our rapidly growing client base.

About FinDock

FinDock, a Salesforce ISV partner, delivers the leading payment management solution on the world’s #1 CRM. We have primarily served Nonprofit organisations in Europe but are rapidly expanding to other industries and other countries!
We value a vibrant and challenging working environment where passion for work is key. We advocate for ‘being the best version of yourself’ and encourage our employees to voice themselves and remain authentic. While we work hard, we also ensure there are moments of relaxation.

Perks to Keep You Happy and Thriving

  • Join an incredible team of passionate and supportive individuals in a informal environment

  • Competitive salary with enticing extras

  • Participation in FinDock’s Stock Appreciation Rights (SAR)

  • Personal coaching and development (Engineer Yourself) plan and budget to help you become the best version of yourself

  • Be part of a Great Place To Work®: a stimulating environment where everyone feels at home

Job requirements

Who are we looking for?

  • Minimum of 2 years of experience with Salesforce in a customer-facing role, preferably as a consultant, admin, or developer.
  • Strong analytical and problem-solving skills.
  • Excellent interpersonal skills, comfortable interacting across different levels (both technical and business).
  • Proficiency in English; knowledge of French, Spanish, or German is a plus.
  • A proactive "getting things done" mentality.

Have we piqued your interest?

If you recognize yourself in the profile outlined and are eager to contribute, we would love to hear from you! Apply now by pressing the button.

We look forward to meeting you soon!