Functional Solution Architect | Payments on Salesforce solutions

Job description

Are you energised by helping customers become successful and do you enjoy figuring out the right solution for different customers' complex requirements? FinDock is innovating at a rapid pace, and we are looking for a new team member to help our customers successfully implement FinDock and achieve their vision.

As a Functional Solution Architect you are the FinDock, Salesforce and payment expert during FinDock implementations and you will lead consulting engagements (expert services) with implementation partners and customers implementing FinDock. Implementation partners are in the lead of the project and you are the hands-on, trusted advisor for both those partners and customers, using strong interpersonal skills, industry experience, functional and technical skills and knowledge. You interact with both customers (business and technical) and Salesforce implementation partners to understand requirements, analyse information, and design comprehensive FinDock solutions. In this dynamic role you work with multiple customers in a short period of time, and need to have the ability to quickly switch between customers and their projects.

It is a new role which gives you as an expert the opportunity to shape it.

What you’ll do

You serve as a trusted advisor to our clients and partners. You advise on customer business requirements and work closely with our customers and Salesforce implementation partners during the analysis/discovery, design and configuration phases of their project implementation to provide a vision on long-term functional FinDock solutions which meet and exceed their goals and metrics. You train new partners and help customers get up to speed with FinDock by delivering a 2 day training program (FinDock-Quickstarts).

And there is more! Your hunger for creativity will be fed as you develop new Expert Services (FinDock accelerators), solve issues and answer questions from our customers/ partners together with your Customer Success Groep colleagues. You will enable partners to successfully implement FinDock by developing tools, best practices, blogs and other materials and next to that provide the FinDock product management team with insights and experience to help build a world class product. You enable your sales colleagues to position and sell FinDock Expert Services to our clients. 

Ensuring client and partner satisfaction and positively impacting client renewals is high on your list of priorities

Responsibilities

  • The translation of our customer’s business and technical requirements into a comprehensive FinDock solution and a successful implementation of FinDock.

  • Unblocking issues of customers and partners together with your CSG-colleagues

  • Development of tools which enable partners to successfully implement FinDock

  • Enabling sales colleagues to position FinDock Expert and Expert Services to our clients

Job requirements

What we look for

  • Proven functional and technical knowledge of Salesforce (At least 3 years experience at a consultancy implementing Salesforce)

  • Knowledge of the Nonprofit Success Pack (NPSP) is a prerequisite

  • Payments/Fundraising experience

  • Proven results leading customer and / or partner success stories

  • Excellent analytical skills and problem solving skills

  • English language skills are important, Dutch is a plus

A strong candidate is/has

  • Comfortable interacting across different levels (both technical and business wise)

  • Excellent analytical skills and problem solving skills

  • Able to work in a dynamic innovative environment

  • Able to prioritise work

  • Able to truly listen and dig deep in order to understand what the needs are

What we offer

  • A monthly base salary of €4.300 - €5.900 depending on experience.

    Additionally we offer 5k education allowance, flexible hours, time of for volunteering, a coaching and development plan and much more.

  • A great opportunity to work with local and international nonprofits like Save the Children, Unicef, WWF, Matchis.

  • The opportunity to shape your role and even expand the team

  • An open, compassionate culture where you have the opportunity to be the best version of yourself

  • A supportive environment for personal and professional growth

  • Be part of a highly skilled, ambitious and focused team

  • Grow your career at the exciting cross section of FinTech and Salesforce

About FinDock

“And while the company vision is to Complete the Salesforce Customer 360 with Payments, my personal vision is to see each and every team member thrive and to become the best version of themselves; when each individual thrives, teams thrive and so the business thrives too. We're looking forward to meeting more people to join us on this adventure.” Bas Visser (Founder and CEO)

FinDock is a technology company based in the Netherlands, that empowers users to manage end-to-end payments on Salesforce with its native Salesforce application.

While we reach Salesforce customers in nearly every industry, our core focus is the nonprofit sector. FinDock extends Salesforce and the Salesforce Nonprofit Success Pack so that nonprofits can adapt to donor payment preferences and offer multiple ways for donors to give, all managed within CRM. With FinDock, nonprofits can unify donor and payment data, deliver insights to fundraising teams, and launch intelligent donor experiences right from the heart of Salesforce.

Our core values are Trust, Customer Success, Doing Good, and Thrive. FinDock is innovation focused: learning is constant and growth on personal as well as professional level is highly valued.

Feedback of our colleagues

  • FinDock has interesting and satisfied customers and our product fits the market really well. I joined FinDock because I enjoy the challenge of working with large corporations, customers and partners and working with small and large NGO’s. (Daan, Sales Account Executive)

  • We work with highly skilled professionals in a fast paced environment while making an impact (Jorrit, Distinguished Engineer)

  • Thrive is an important value of FinDock and actually complied with (Marc, Senior Customer Success Consultant)

Apply!

We invite you to apply for this role by filling out the application form via the apply button below. The application process consists of the following steps:

Resume and motivation letter review -> phone interview with HR -> interview with hiring manager (and assessment depending on role) -> Talent assessment & interview with coach -> reference check -> panel interview -> coffee/tea with CEO -> offer!

We aim to go through this process within 3 weeks

FinDock welcomes all!


Please note that only candidates who are already eligible to work in the Netherlands can be considered for this role. Applications through employment agencies are not accepted