FinDock is a Salesforce ISV partner that delivers the leading payments management solution on this world’s #1 CRM platform. FinDock is innovating at a rapid pace, and we are looking for a new team member whose mission is creating lifelong customer and partner partnerships by listening, learning, and focussing on mutual success and growth.
As a Customer Success Manager at FinDock, you will build lifelong partnerships with customers and partners by listening, learning, and focussing on mutual success and growth. By working proactively with our customers and partners you positively influence customer renewals, retention, customer satisfaction and adoption. You are passionate about helping our partners and customers to succeed with FinDock.
Although Salesforce implementation partners lead the implementation, you play a critical role during the process making sure our customers achieve business value fast.
In this role you act both as a hands-on expert, and also a Project Manager during the most critical phases of the customer journey.
You provide best practice advice by combining Salesforce, FinDock and payment knowledge, along with building trust and relationships. As a trusted advisor you exceed their expectations by diving into the customer's Salesforce configuration and customisation, to solve and advise on FinDock challenges.
To improve our support and success tools and processes, as well as provide insightful input for our product development, you continuously transform your day-to-day experiences into opportunities to improve our product and our way of working. You create and improve success processes and tools to meet the needs of our rapidly growing client base. You enable partners to successfully implement FinDock by developing tools and materials. Together with your CSG-colleagues you’re responsible for solving issues and answering questions from our customers/partners.
It is a small, but growing team which gives you the opportunity to further help shape the role and make it successful.
Creating lifelong partnerships with customers and partners
Creating the complete customer lifecycle including onboarding, implementation, adoption, expansion and renewal
Making sure customers have a successful go-live and their partners have a successful project
Making sure customers and partners are successful with FinDock and keep getting the most value out of the product.
Support & enable partner project implementations and help implement FinDock features
Delivering high client and partner satisfaction and positively impacting client renewals
You advise the FinDock Product Management team and offer insights to help build a world class product
You are (eager to become) an expert on FinDock, Salesforce (NPSP) and payments
Sense of ownership and responsibility for customer success
Experience in a client facing role in SaaS. For example in Customer Success or consultant is a pre
Experience with Salesforce, Salesforce NPSP or fundraising experience as an admin or consultant is a pre
Excellent analytical skills and problem solving skills
English language skills are important, Dutch is a plus
You feel comfortable in a dynamic innovative environment
You’re eager to learn and always looking for opportunities to improve
Strong interpersonal skills: friendly in tone, tenacious in attitude. Moreover you’re comfortable interacting across different levels (both technical and business) and have a getting things done mentality.
A monthly base salary of €4.000 - €5.100 depending on experience.
Additionally we offer 5k education allowance, flexible hours, time of for volunteering, a coaching and development plan and much more.
Furthermore the opportunity to work with local and international nonprofits like Save the Children, Unicef, WWF, Matchis.
We have an open, compassionate culture where you can stay or become the best version of yourself. Our supportive environment with highly skilled and ambitious colleagues are a great help for personal and professional growth
FinDock is a Dutch company with a divers and multinational team. Because of the pleasant atmosphere, we love to work together at our offices in Woerden and Leeuwarden and we work from home on the days that this is more convenient for us.
Check out our website for more information: https://careers.findock.com/
Not ready yet to apply? No worries, we are happy to answer any question. Just send an email to: firstname.lastname@example.org.
We are looking forward to get in touch with you!
Please note that only candidates who are already eligible to work in the Netherlands can be considered for this role. Applications through employment agencies are not accepted