Customer Success Engineer | Salesforce | SaaS

Job description

“It's an exciting time to join FinDock. We're leading the path forward with payments on Salesforce and there's huge energy both within the team and also in the ecosystem.” Bas Visser (Founder and CEO)


Our company is innovating at a rapid pace, and we are looking for a new team member whose mission is to provide the best possible customer and partner experience at all times.

What you’ll do

As a Customer Success Engineer at FinDock, you are responsible to provide the best possible customer and partner experience during implementation and after go-live. You consult with customers and partners, providing technical knowledge and best practice advice by combining technical Salesforce, FinDock and Payment knowledge with social skills.

The partners lead the implementation and will do the configuration and installation for our customers. You jump in when they face technical challenges or have questions about certain use cases. To solve technical challenges, you need to dive into the customer's Salesforce configuration and customization. You advise the partner or customer how to solve the issue, therefore, it helps to have a basic understanding of coding. Part of your work will be to implement customers' requirements using FinDock and Salesforce functionality.

To improve our support and success tools and processes, as well as provide insightful input for our product development, you continuously transform your day-to-day experiences into opportunities. You will communicate with many different people, so it is important that you can adjust your approach to the person you speak with.

Responsibilities

  • Work directly with customers and partners to identify and solve technical implementation challenges within SLA.

  • Advice customers and their Salesforce implementation partners on how to meet requirements for complex use cases

  • Helping set-up FinDock with partner and customer

  • Train customers and partners on how to use FinDock

  • Process analysis and improvement to reduce friction and improve time to resolution

  • Cross-functional prioritisation with our internal teams, prioritising based on highest value add for customers

  • Make sure your day-to-day experiences lead to a better product

Job requirements

What we look for

  • Preferable higher education related to software
  • At least 2 years experience with Salesforce.com as an admin or developer

  • You have proven analytical and problem-solving skills

  • Experience with Salesforce Non Profit Success Pack is a pre

  • Excellent command of the English language (spoken and written), Dutch is a plus

A strong candidate is/has

  • Analytical and problem solving skills

  • Able to work in a dynamic innovative environment

  • Able to prioritise work

  • Eager to become an expert on FinDock and Payments.

  • Eager to learn and always looking for opportunities to improve

  • A sense of ownership and responsibility for customer success

  • Strong interpersonal skills

What we offer

  • A compatible compensation package (€50.000 - €70.000 annually):
    • Flexible hours, hybrid (or remote) working policy

    • Laptop

    • Phone allowance

    • 5k education allowance

    • A ‘savings for later’ allowance of which you decide how to invest it

    • Time of for volunteering

    • Coaching and development plan

  • A great opportunity to work with local and international nonprofits like Save the Children, Unicef, WWF, Matchis.

  • An open, compassionate culture where you have the opportunity to be the best version of yourself

  • A supportive environment for personal and professional growth

  • Be Part of a highly skilled, ambitious and focused team

  • Grow your career at the exciting cross section of FinTech and Salesforce

About FinDock

“And while the company vision is to Complete the Salesforce Customer 360 with Payments, my personal vision is to see each and every team member thrive and to become the best version of themselves; when each individual thrives, teams thrive and so the business thrives too. We're looking forward to meeting more people to join us on this adventure.” Bas Visser (Founder and CEO)


FinDock is a technology company based in the Netherlands, that empowers users to manage end-to-end payments on Salesforce with its native Salesforce application.

While we reach Salesforce customers in nearly every industry, our core focus is the nonprofit sector. FinDock extends Salesforce and the Salesforce Nonprofit Success Pack so that nonprofits can adapt to donor payment preferences and offer multiple ways for donors to give, all managed within CRM. With FinDock, nonprofits can unify donor and payment data, deliver insights to fundraising teams, and launch intelligent donor experiences right from the heart of Salesforce.

Our core values are Trust, Customer Success, Doing Good, and Thrive. FinDock is innovation focused: learning is constant and growth on personal as well as professional level is highly valued.

Feedback of our colleagues

  • FinDock has interesting and satisfied customers and our product fits the market really well. I joined FinDock because I enjoy the challenge of working with large corporations, customers and partners and working with small and large NGO’s. (Daan, Sales Account Executive)

  • We work with highly skilled professionals in a fast paced environment while making an impact (Jorrit, Distinguished Engineer)

  • Thrive is an important value of FinDock and actually complied with (Marc, Senior Customer Success Consultant)

Apply!

We invite you to apply for this role by filling out the application form via the apply button below. The application process consists of the following steps:

Resume and motivation letter review -> phone interview with HR -> interview with hiring manager (and assessment depending on role) -> Talent assessment & interview with coach -> reference check -> panel interview -> coffee/tea with CEO -> offer!

We aim to go through this process within 3 weeks

FinDock welcomes all!

Please note that only candidates who are already eligible to work in the Netherlands can be considered for this role. Applications through employment agencies are not accepted