Solution Engineer

Solution Engineer

FinDock London + 1 locations

What is required?

  • Experience in software, on the business, consulting or (pre)sales side
  • Experience with Salesforce
  • Solid verbal and written communication skills; good at presenting and storytelling
  • Excellent command of the English language (spoken and written)
  • Based in the UK or Ireland
  • Desire to help non-profit organizations; able to work in a team

What will you get?

  • From €7.500 on target earnings (including bonus)
  • 40 hour workweek (flexible hours possible, hybrid working policy)
  • 25 vacation days
  • 5K education allowance; coaching and development program
  • Pension allowance
  • Time off for volunteering

What will you do?

  • 50% Preparing and presenting demos for prospects
  • 20% Product marketing
  • 20% Partner enablement
  • 10% Providing feedback to Product team

This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.

Vacancy

As a Solution Engineer at FinDock, you are responsible for positioning the product and helping prospects in the UK and Ireland to understand how FinDock works and what value it can add to their business. You accomplish this by gathering and clarifying requirements and answering their questions from a product perspective during demonstrations , workshops and Proof of Concepts

Prospective clients are mostly non-profit organisations. If they have technical questions or challenges, you can schedule a demo with them and the FinDock Sales Account Executive. During this in-person or online demonstration, you walk the prospect through various business flows, explaining how using FinDock will help them achieve their goals by providing an end-to-end Fundraising solution, including Payments and other financial capabilities

FinDock works very closely with a wide range of Salesforce implementation partners as well as the sales-team at Salesforce.org. As a FinDock Solution Engineer, you help the partner to see the value of FinDock, understand the advantages it brings, answer functional questions and sometimes help partners scope the FinDock implementation effort. This requires you to be quick on your feet and to know the technical side of the product well enough to confidently present this to partners as well as customers. 

You are part of the sales team, which consists of colleagues from the Netherlands, the UK and Ireland. You report to the VP of Sales. The team works together closely and knowledge is often shared.

If you like to visit prospects, be closely aligned to sales and have a commercial as well as an analytical mindset, then this job is for you.

Calendar

Solution Engineer

A good day is filled with interesting challenges, balanced with thinking ahead for what's to come and time with colleagues.

On a less enjoyable day, you are busy with many less important tasks and emails.

  • 08:00
  • 09:00
  • 10:00
  • 11:00
  • 12:00
  • 13:00
  • 14:00
  • 15:00
  • 16:00
  • 17:00
  • 18:00
    • Forecast meeting
    • Lunch
    • Answering emails
    • Preparing demo
    • Presenting demo to prospect
    • Administration
    • Team meeting
    • Lunch
    • Answering emails
    • Preparing demo
    • Preparing team meeting
    • Presenting demo to prospect
    • Meeting with Product team
    • Preparing demo
    • Helping Support colleague
    • Interactive client session (online)
    • Administration
    • Updating colleagues
    • Answering emails

Firsthand experience

The Territory Manager asks you to schedule and host a demo with a prospect. How do you proceed?

Firstly, you will find a suitable time for the demo with sufficient time to prepare. You ask the Territory Manager if there are any specifics you need to know about. These specifics include the country they are based in, the payment methods they would like to use and whether they are a fundraising non-profit, higher education or other platform. In other words, you gather as much useful information about the prospect as possible.

Secondly, you prepare the demo by creating a donation page branded for the client. You make sure the demo environment is able to run through the various processes you would like to demonstrate. When the meeting starts, you present this to the prospect.

Afterwards, you follow up with the Territory Manager to get feedback on your demo, and to share your impressions of the prospect and their use cases.

Growth

Every full-time employee can access an annual education budget of €5k, to follow online or offline courses related to their role or ambitions. 'Thrive' is one of the core values at FinDock. We encourage and support our employees to explore their interests and develop skills and talents so that they can become the best versions of themselves, both inside and outside the office. Employees have the opportunity to engage with an employee success coach to help them navigate their careers and optimize their time at FinDock. This role is a solid base for many other roles at the company. A few possible growth directions are portraited below.

Solution Engineer Manager
Product Marketeer
Consultant

Working at FinDock

FinDock is a technology company based in the Netherlands, that empowers users to manage end-to-end payments on Salesforce with its native Salesforce application.

While we reach Salesforce customers in nearly every industry, our core focus is the nonprofit sector. FinDock extends Salesforce and the Salesforce Nonprofit Success Pack so that nonprofits can adapt to donor payment preferences and offer multiple ways for donors to give, all managed within CRM. With FinDock, nonprofits can unify donor and payment data, deliver insights to fundraising teams, and launch intelligent donor experiences right from the heart of Salesforce.

Our core values are Trust, Customer Success, Doing Good, and Thrive. FinDock is innovation focused: learning is constant and growth on personal as well as professional level is highly valued.

  • Headquarters in Woerden
  • 16 employees in the Netherlands
  • 21 employees worldwide
  • Customers in 9 countries
  • Colleagues from 7 nationalities
  • 14% / 86%
  • Average age: 36 years
  • Business Casual
  • Hybrid working

Colleagues

Conway Buckle (40) - UK&I Territory Manager

Why did you decide to work for this company?
If you want a great leadership team and a path to your own personal success, then you should seriously consider joining us now rather than later. Personally, I like to work at Findock because there is a lot of chance for growth personally and professionally. I am looking forward to the next steps of the journey!

What was your previous job?
Head of Business Development at Economic Change CIC.

What do you do in your spare time?
Play music and spend time outdoors.

Daan Brouwer (26) - Sales Account Executive

Why did you decide to work for this company?
FinDock has interesting and satisfied customers and our product fits the market really well. I joined FinDock because I enjoy the challenge of working with large corporations, customers and partners, and working with small and large NGO's.

What was your previous job?
Business Development Representative at FinDock.

What do you do in your spare time?
Reading non fiction books.

Jorrit Droogsma (38) - Distinguished Engineer

Why did you decide to work for this company?
Building a product from scratch on Salesforce technology was my reason to join FinDock. My new colleagues can develop and expand this product further. We work with highly skilled professionals in a fast paced environment while making an impact.

What was your previous job?
Senior Salesforce Consultant at Deloitte.

What do you do in your spare time?
Going out with family and/or friends and gaming.

Abarna Mahalingam (28) - Test Automation Engineer

Why did you decide to work for this company?
The main reason why I like to work at FinDock is because I am new to Salesforce and I can learn a new technology this way. I really like the team I work with: we share knowledge and support each other. I am looking forward to work with FinDock for more years to come.

What was your previous job?
Team Lead at Tata Consultancy Service.

What do you do in your spare time?
Learning about new technologies and reading novels.

Matthijs Aerts (24) - Junior Business Controller - Finance

Why did you decide to work for this company?
After obtaining my Bachelor's degree I was looking for a job with a challenge and responsibility: I found this at FinDock. The rapid company growth, the opportunity to grow within the Finance department, and being able to give input to the management team are things that really appeal to me.

What was your previous job?
Graduate Student Intern at Solid Systems Security Group.

What do you do in your spare time?
Motorcycling.

Robbert Douma (49) - VP Sales & Partnerships

Why did you decide to work for this company?
FinDock is a unique company with a fantastic solution and a unique customer base, this makes it attractive to work here.

What was your previous job?
Senior Director Solution Engineering - Salesforce.

What do you do in your spare time?
Gaming, walking, exercising and going out for dinner.

Vincent Rochebrun (33) - Territory Manager South Europe

Why did you decide to work for this company?
FinDock is a fast growing company with a startup like culture. It is a company willing to do good by providing best in class technologies to the nonprofit world.

What was your previous job?
Senior Sales Account Executive at Salesforce.

What do you do in your spare time?
Bike touring, photography, sailing and restoring vintage motorcycles.

Marc Hooghiemstra (42) - Senior Customer Success Consultant

Why did you decide to work for this company?
In this company you are a person instead of a number and there is a lot of attention for personal and professional development. 'Thrive' is an important value in the company and this actually complied with.

What was your previous job?
Salesforce Developer / Consultant at Deloitte.

What do you do in your spare time?
Working out and 3D designing and printing.

Application process

Phone call with Recruiter
Interview with the Hiring Manager
Talent assessment and interview with Employee Success Coach
Panel interview
Reference check and possible offer

Interesting job?